Social Media Engagement Team Manager

Watford, England, United Kingdom · Customer Operations

Description

We're recruiting for a Team Manager who will lead and develop our Social Media Engagement Agents. Our brand new Social Media Engagement Team are responsible for delivering exceptional customer service and high levels of brand engagement on social media to our customers through effective team development, coaching and performance management.


Why work at Camelot?

How you'll make a difference

You’ll be leading and developing a brand new, and high profile, team within Camelot with plenty of scope to shape its evolution
Working in a highly regulated and controlled environment, you’ll need to be process driven with an eye on how we can improve what we do to make our customers and, your team, happier. You'll ensuring are departmental KPI's are achieved, develop internal SLA's, conduct regular service performance analysis and implement plans for continuous improvement.


What you'll bring to the table

Other information

Our Social Media Engagement Team operates from 8am – 11pm Monday to Sunday. You will need to be able to commit to a 37 hour working week on a rota basis which will include some evenings.


What we'll give you

We look after our people. There’s a competitive bonus and benefits scheme, 26 days of holiday goodness and a rather generous pension scheme. Thinking about your health? No probs - we’ll give you full private medical cover and 50% off your annual gym membership. Finally, we keep it fun. We work with a smile on our faces with loads of social activities, team nights out and outdoor bonding events.


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