Social Media Engagement Agent

Watford, England, United Kingdom · Customer Operations


We're currently recruiting for a Social Media Engagement Agent to join our brand new Customer Engagement Team. Sitting within the Contact Centre your priority will be responding on The National Lottery’s social channels and be fully trained in customer service across telephone and web chat too.

Why work at Camelot?

How you'll make a difference

You’ll be part of a brand new team focusing on supporting customers of one of the UK’s best known brands across multiple touch points. Your mission is to make our customers feel listened to and valued. You'll be the first point of contact for those that prefer to get in touch via Facebook, Twitter, Instagram and YouTube. Answering questions about our games, resolving account queries. helping to drive positive feelings about The National Lottery and increasing win belief.

What you'll bring to the table

Other information

Our Social Media Engagement Team operates from 8am – 11pm Monday to Sunday. You will need to be able to commit to a 37 hour working week on a rota basis which will include some evenings.

What we'll give you

We look after our people. There’s a competitive bonus and benefits scheme, 26 days of holiday goodness and a rather generous pension scheme. Thinking about your health? No probs - we’ll give you full private medical cover and 50% off your annual gym membership. Finally, we keep it fun. We work with a smile on our faces with loads of social activities, team nights out and outdoor bonding events.

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