Contact Centre Agent - Webchat
We’re on the hunt for energetic and enthusiastic individuals to join our Customer Service Department working in our Webchat team.
How you’ll make a difference
- Handle inbound and outbound contacts via Webchat
- Resolve retail and player queries e.g. account issues, customer complaints and player systems matters
- Where necessary, refer issues to relevant internal /external department using correct escalation procedures
- You understand our games, initiatives and keep up to date with any changes! (Training will be provided – don’t worry)
- Act as an ambassador for Camelot, using knowledge of the organisation and our offerings to promote Camelot in a positive way at any given opportunity
What you’ll bring to the table
- You’re passionate about customer service
- Excellent attention to detail and accuracy
- Accurate and efficient keyboard skills in order to utilise Camelot sales and CRM systems.
- Proficient with Microsoft Office applications (Word, Excel, PowerPoint & Outlook).
- Excellent communication skills
What we'll give you?
We look after our people. There's a competitive bonus and benefits scheme, 26 days of holiday goodness and a rather generous pension scheme. Thinking about your health? No probs - we'll give you full private medical cover and 50% off your annual gym membership. Finally, we keep it fun. We work with a smile on our faces with loads of social activities, team nights out and outdoor bonding events.