Contact Centre Real-Time Analyst

Watford, England, United Kingdom · Customer Operations


Camelot Group - Home of the National Lottery are looking for a Real-Time Analyst to become part of a highly driven and successful team. Are you currently a Real-Time Analyst who feels unappreciated or a high performing Team Manager/Leader looking for the next step in your carreer?

Why work at Camelot?

We currently turnover nearly £7billion per year - it may surprise you to know that we do this with a workforce of only c.750 people. This means that every one of us has a part to play and make a difference.

Camelot changes lives for the better - not just for the many millionaire winners we create but with the £30 million a week we raise to thousands of good cause projects across the UK. is one of the UK’s top e-commerce sites - this is measured by web traffic and we have almost 9.5 million registered players. We also operate four of the UK’s biggest FMCG brands including the iconic Lotto and EuroMillions.

How you'll make a difference

To optimise resources and react brilliantly to events to improve our customer service provision in our contact centre, reduce costs and achieve every target. Engaging with our inbound telephone, webchat and email teams along with our outbound and back office functions

What you'll bring to the table

What we’ll give you

We look after our people. There’s a competitive bonus and benefits scheme, 26 days of holiday goodness and a rather generous pension scheme. Thinking about your health? No probs - we’ll give you full private medical cover and 50% off your annual gym membership. Finally, we keep it fun. We work with a smile on our faces with loads of social activities, team nights out and outdoor bonding events.

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