Head of Retail Operations

Watford, England, United Kingdom · Retail


Following an internal promotion Camelot are looking for a Head of Retail Operations to deliver outstanding experiences for our 44,000 retail partners. Looking after a Retail Operations team of ten in a wider Retail department of more than 150, this person will have an outstanding breadth and depth of experience in Retail, ranging across Customer Service, Brand & Category and Data & Insight.

If you would thrive on the challenge to drive strong retailer engagement, deliver best in class sales toolkits and make sure that each of our 44,000 retail partners have terminals that are live and ready for action, we would love to hear from you!

Why work at Camelot?

Camelot is the home of The National Lottery. We currently turnover around £7billion per year across both retail and digital channels and we do this with a workforce of less than 1000 people - this means that every one of us has a part to play and make a difference.

Camelot changes lives for the better - not just for the many millionaire winners we create but with the £30 million a week we raise to thousands of good cause projects across the UK.

National-lottery.co.uk is one of the UK’s top e-commerce sites - this is measured by web traffic and we have more than 11 million registered players. We also operate four of the UK’s biggest FMCG brands including the iconic Lotto and EuroMillions.

How you'll make a difference

This role supports the Retail channel in the achievement of it’s strategic objectives and is the key interface with a wide range of functions across the business, ensuring that the voice of Retail is represented across all departments and projects, putting the retailer at the heart of decision making.

What you'll bring to the table

What we’ll give you

We look after our people. There’s a competitive bonus and benefits scheme, 26 days of annual leave and a rather generous pension scheme. Thinking about your health? No probs - we’ll give you full private medical cover and 50% off your annual gym membership. We’ll give you all of the kit and tools needed to succeed. If you’d like to know more about what it’s like to work at Camelot, check out this video.

Apply for this job