Operations Manager - Social Media Engagement Team

Watford, England, United Kingdom · Customer Operations

Description

We're recruiting for an Operations Manager who will lead, develop and shape the new Camelot Social Media Engagement Team to become a best in class resource for our customers through our social channels and to the wider business. Driving operating efficiencies, managing controls and improving staff engagement while delivering valuable customer insight back to the businesses.


Why work at Camelot?


How you'll make a difference

You’ll be leading & developing the high profile Social Media Engagement Team, delivering an outstanding customer experience through our existing social channels. As a new team there will be ample opportunity to define its future direction and scope. Establishing and challenging what BAU looks like and contribute to areas across the business, sharing ideas and opportunities to drive continuous improvements.


What you'll bring to the table


Other information

OurSocial Media Engagement Team operates from 8am – 11pm Monday to Sunday. You will need to be able to commit to a 37 hour working week on a rota basis which will include some evenings.

What we'll give you

We look after our people. There’s a competitive bonus and benefits scheme, 26 days of holiday goodness and a rather generous pension scheme. Thinking about your health? No probs - we’ll give you full private medical cover and 50% off your annual gym membership. Finally, we keep it fun. We work with a smile on our faces with loads of social activities, team nights out and outdoor bonding events.

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